Grievance Redressal
Last updated: June 4, 2026
We take complaints seriously. This page explains how to raise a grievance and the timelines we follow, in line with the Consumer Protection (E-Commerce) Rules, 2020, the IT Rules, and the DPDP Act, 2023.
Grievance Officer
Name: [Grievance Officer full name]
Email: [grievance@sakhicabs.in]
Phone: +91 78923 36951
Address: [Registered legal entity name — e.g. Sakhi Mobility Pvt. Ltd.], [Registered office address, Bengaluru, Karnataka, India — PIN code]
How to raise a complaint
Use the in-app help/support option with your booking ID, or
Email our Grievance Officer at [grievance@sakhicabs.in] describing the issue, or
Call +91 78923 36951 during support hours.
Our timelines
We acknowledge every complaint within 48 hours of receipt.
We aim to resolve complaints within one month (30 days) of receipt.
For data-protection complaints unresolved by us, you may escalate to the Data Protection Board of India.
This page is provided for general information and is not legal advice. For specific questions, please see our
Contact and
Grievance Redressal pages.